What to do with clients that cancel last minute?

[Yoyotonodo]

Recently I had a few clients that cancel very last minute. I understand they are busy with work sometime but this kind of last minute cancellations is very troublesome for providers. Some of us have to travel, move meetings around etc and a few cancellations like this will set us back so much financially and time wise. Worse is that some clients feel no issue with cancelling on us and just think that this is no big deal at all. What do you do with clients who cancel very last minute? I hate to do deposits as it is not convenient on clients and also intrusive of their privacy but should we just block a client if they cancel last minute without offering any compensation for our time? 

[Jamie21]

First time they do it I give them the benefit of the doubt and just accept the cancellation graciously and express the hope that they’ll rebook etc.

Second time they do it…they’re not allowed to book again without payment in advance. 

[+ The Big Guy]

I like @Jamie21 ‘s approach.  I think if the cancellation is at the last minute, it is not unreasonable to be reimbursed for both sessions when rebooking.  

[Yoyotonodo]

I think it is fair to reimburse for the session that was missed last minute if the provider already travel or made plan for the time. After all he is happy and will make you even happier in bed. 

[Jarrod_Uncut]

11 hours ago, Yoyotonodo said:

Some of us have to travel, move meetings around etc and a few cancellations like this will set us back so much financially and time wise. 

I hate to do deposits as it is not convenient on clients but should we just block a client if they cancel last minute without offering any compensation for our time? 

Is the deposit more inconvenient for the client than the cancellation is inconvenient for you? In that case: I would certainly advise to.

Not all escorts work the same. Some out there don’t mind (or pretend they don’t) clients who cancel, but others may have more of a need to be certain the client will show up. 
 

Blocking a client is certainly a passive way of handling things, but I prefer to be more firm and stand up for yourself. Tell them you had an expectation for payment, and that you rely on appointments to follow thru because you paid your share upfront to make it happen, now they have to do their part. I feel the “blocking” culture has become so cliche. People just need to be upfront and communicate their expectations and desires. Blocking should be reserved for spam and safety purposes. However, if they refuse to reimburse, then block them. Because a few months later it could happen again (and they’ll act like it never happened either). 
 

Again, not everybody works the same so the level of importance of a session to go thru may differ. I hate using analogies sometimes to relate to sex work (because few are really relate-able enough to accurately portray the disappointment faced when a booking gets out right cancelled) but: think how air bnbs work versus cancelling a pizza. That freshly baked pizza can be consumed or taken home by an employee and probably costs $2-$4 to make. That $300 a night 2 bedroom villa can’t be rented out right away, and now has to possibly sit empty for a day or 2. 
 

Giving more than 1 chance is generous, however with the nature of the industry: I don’t feel someone should be given 2 chances to cancel (and 2 chances to NOT reimburse anything). However, it sometimes depends on how confirmed the booking was. Some cancellations can be so sly and clients may say, “well I didn’t confirm”. Whereas others are flat out cancelled.

Edited July 6, 2022 by Jarrod_Uncut

[Jamie21]

Yes I don’t just block. If the client comes back after a last minute cancellation to make another booking then I’ll say “you cancelled last minute last time so this time I need a deposit”. The reasonable clients agree, those who don’t care will refuse to pay a deposit; but that’s fine, then they don’t get a booking. 

I don’t incur large costs up front (I don’t travel far) so my loss from a cancellation is time and opportunity rather than financial but it’s still annoying. Other clients might have been turned down to take the booking too. It’s one of the features of the work that’s annoying but it can be managed. 

 

[MscleLovr]

I appreciate @Yoyotonodo that such last-minute cancellations are aggravating. As a client in the past, I’m not sure there’s much you can do. 
 

When I hired, sometimes plans would go awry and I might have to cancel. But I’d always do so 48-72 hours in advance of the planned date. On every date I made, I would text in the morning and seek confirmation before 11am. If I didn’t hear back within 5 hours, I’d know the evening date wasn’t going ahead. 

8 hours ago, Yoyotonodo said:

think it is fair to reimburse for the session that was missed last minute

I don’t agree. I can think of 3 escorts who cancelled on me last-minute. It’s frustrating and disappointing, but I guess it’s just an aspect of the business. 

[+ FrankR]

18 hours ago, Yoyotonodo said:

Recently I had a few clients that cancel very last minute. I understand they are busy with work sometime but this kind of last minute cancellations is very troublesome for providers. Some of us have to travel, move meetings around etc and a few cancellations like this will set us back so much financially and time wise. Worse is that some clients feel no issue with cancelling on us and just think that this is no big deal at all. What do you do with clients who cancel very last minute? I hate to do deposits as it is not convenient on clients and also intrusive of their privacy but should we just block a client if they cancel last minute without offering any compensation for our time? 

I am curious - when do you come across cancellations? Is it mostly when you travel or particular days/time slots? 
 

Over the past 8 years I have only cancelled same day twice:  the first was due to unclear communication - the second was when I was called in to deal with a work matter. In both cases I apologized and paid the rate. Both providers are local and were (or subsequently became) regulars. I’ve had far more instances where a provider cancelled in me or didnt show up. 

I am sharing this because I believe that a provider with an established and loyal set of repeat customers will experience far fewer cancellations… or may be compensated even when a cancellation occurs. So my suggestion is to aim for that. Be a provider that folks want to see again. Go beyond the basics (be on time, good hygiene, dont short on time) and exceed expectations (always friendly and smiling, carry a conversation, be fun and gracious, send a follow up message thanking them for any tip and tell them you would like to see them again if that is indeed the case). Good luck to you!

[Yoyotonodo]

2 hours ago, FrankR said:

I am curious - when do you come across cancellations? Is it mostly when you travel or particular days/time slots? 
 

Over the past 8 years I have only cancelled same day twice:  the first was due to unclear communication - the second was when I was called in to deal with a work matter. In both cases I apologized and paid the rate. Both providers are local and were (or subsequently became) regulars. I’ve had far more instances where a provider cancelled in me or didnt show up. 

I am sharing this because I believe that a provider with an established and loyal set of repeat customers will experience far fewer cancellations… or may be compensated even when a cancellation occurs. So my suggestion is to aim for that. Be a provider that folks want to see again. Go beyond the basics (be on time, good hygiene, dont short on time) and exceed expectations (always friendly and smiling, carry a conversation, be fun and gracious, send a follow up message thanking them for any tip and tell them you would like to see them again if that is indeed the case). Good luck to you!

I wish every client were like you, I am in NYC and there are a lot of faked clients who just want to use us to chat and masturbate then set up bogus meeting and no show or cancel on same day. I have some credible clients who accounts have been for a long time with reviews but then also cancel last minute without any compensation for my loss. In any case, I politely accept and told them I were disappointed. As a provider, we do not entertain many clients in a single day, especially if client want to bottom and want a few hours then we can only meet 1 client per day max. When someone cancel on same day, we do not have any income for that whole day. Have a few cancellations like this and we are likely quit as it is no longer sustainable for providers any more. 

[Jarrod_Uncut]

4 hours ago, FrankR said:

Go beyond the basics (be on time, good hygiene, dont short on time) and exceed expectations (always friendly and smiling, carry a conversation, be fun and gracious, send a follow up message thanking them for any tip and tell them you would like to see them again if that is indeed the case). Good luck to you!

Although this sounds like a set of storybook criteria that would be ideal for you, fact is: one can be all the above and still run into issues. 
 

As for being on time: some people out there want that but don’t return the favor with a timely response. I’ve had that twice this week. I message them/return their message and then they don’t reply back all day or until the next day, and expect me to be on time. 
 

One guy (a regular I actually like), I messaged him Saturday night about trying to set up a visit that he asked about (4th of July weekend, things are already hectic). He didn’t get back with me until Monday. Then wanted to meet the next day. I wanted to accommodate, but then I had to cancel because his time frame was limited and I’d be rushing to travel, check into my hotel and do the appointment by 3-4 p.m. 

Another guy, I sent a text Monday afternoon letting him know I’m available for an appointment. No response until 10:30 p.m. TUESDAY asking to come over. And he lives far. I started to, but then I told him we need to meet during the day because I’m not driving an hour in the dark and back to accommodate some half assed, last minute request. It gives an impression someone is putting a person on hold while they keep their options open, and then expect me to do backflips and accommodate them at the last minute. Then this morning sends a text talking about he had to cancel because he’s feeling sick 🤦🏽‍♂️

If someone doesn’t want their provider to be late: don’t wait so late to get back to them. 

Edited July 6, 2022 by Jarrod_Uncut

[Yoyotonodo]

Some clients think providers are very expensive and treat them like "commodity" just because they are paying. The fact is that there needs to be some mutual respect for a "date" to be perfect. When the provider respects you and into you as much as you are into him, you will get the most wonderful experience. When provider is exhausted, humiliated, disappointed then what you get is just some mechanical responses. If you need to cancel last minute, think about how the provider will deal with it, if it is unavoidable, offer some sincere apology and maybe compensate for the loss that provider has to endure. If someone books doctors or dentists then no show, he got a penalty fee, but most providers are kind enough to just accept your cancellation and be disappointed by themselves.

[+ FrankR]

1 hour ago, Jarrod_Uncut said:

Although this sounds like a set of storybook criteria that would be ideal for you, fact is: one can be all the above and still run into issues. 

I am sure a provider can still run into issues - my point is that if you are dealing with established, repeat customers, these issues should be reduced. But if I am wrong, I am wrong. 

 

6 hours ago, FrankR said:

I am sharing this because I believe that a provider with an established and loyal set of repeat customers will experience far fewer cancellations… or may be compensated even when a cancellation occurs. So my suggestion is to aim for that. Be a provider that folks want to see again. Go beyond the basics (be on time, good hygiene, dont short on time) and exceed expectations (always friendly and smiling, carry a conversation, be fun and gracious, send a follow up message thanking them for any tip and tell them you would like to see them again if that is indeed the case). Good luck to you!

 

[Jarrod_Uncut]

5 hours ago, FrankR said:

I am sure a provider can still run into issues - my point is that if you are dealing with established, repeat customers, these issues should be reduced. But if I am wrong, I am wrong. 

 

 

Established, repeat customers. That’s the key words. Remember my previous post about the 1 time regular? The ones who show up once, then make booking requests over a 2 year period that they can never seem to keep. That’s a 1 time regular.

And in some markets, it’s hard to build and keep regulars because it’s lots of other providers all trying to get the same limited pool of clients. And that’s not taking San Francisco or New York. It’s the more limited markets where there seems to be lots of escorts, but the general population is either frugal, “don’t pay for s**, or only likes a certain type (e.g. the “all American (White) look). 
 

That can be hell to contend with. Not enough new clients, no frequent enough regulars. It’s no wonder one escort in Kansas City told me, “all the escorts he knows has regular jobs”. Of course they would. That doesn’t mean that’s a standard rule of being an escort. It just means some cities aren’t lucrative enough to sustain over an extended amount of time. Doesn’t mean I have to do something I don’t want to do, just to conform to what everybody else is doing.
 

Most the escorts I know (who are serious and doing well) are always traveling. So, very different perspectives. And a lot of the clients in the shitty markets have multiple bad reports from other providers. So, one can make an observation about who needs to be doing what. 
 

 

Edited July 6, 2022 by Jarrod_Uncut

[Yoyotonodo]

Very few escorts can survive without a day job. In big cities like NYC or LA, there are just too many escorts and not enough clients willing to pay. Many good ones ended up quitting because it is hard to survive being escort alone. There are a lot of costs to live in big city: rent, gym membership, transportation, food, phone and internet bill, advertising cost etc all going up to the roof and with cancellations, no show and faked clients, many escorts ended up in poverty. It is a cut throat, dangerous and emotional wreaking kind of job if one just relying on being an escort as a sole source of living. 

[Jarrod_Uncut]

14 minutes ago, Yoyotonodo said:

Very few escorts can survive without a day job. In big cities like NYC or LA, there are just too many escorts and not enough clients willing to pay. Many good ones ended up quitting because it is hard to survive being escort alone. There are a lot of costs to live in big city: rent, gym membership, transportation, food, phone and internet bill, advertising cost etc all going up to the roof and with cancellations, no show and faked clients, many escorts ended up in poverty. It is a cut throat, dangerous and emotional wreaking kind of job if one just relying on being an escort as a sole source of living. 

It seems very few people can survive off of any 1 job though. Lots of people are doing 2-3 jobs. Which is fine if they need to do so. But it just depends on what you want out of life. Some people want to finance homes and “new” cars, the latest this and that gadget. Others prefer a more simple, free spirited lifestyle that doesn’t involve early mornings, long hours, and fake smiles.

The only time I find life stressful is when I’m working in a shitty, low budget market. But most times, I’m happy with just 1 or 2 clients a day. I never discuss how much I make with others, but technically I could qualify for a $1,000 a month apartment if I wanted to (which can be a lot or nothing depending on your market)… but I can’t really trust that I’ll want to be stuck in another city paying rent, waiting for the same dried up client pool to contact me. when I could be out traveling the country, and naming my own price on rent. If I feel like staying at the embassy suites, I can. If I want the Econo lodge, I can do that too. Sometimes I’ll switch between both depending on the city and my schedule.

However I am considering “settling down” eventually but I need to have confidence I’m making the right decision. I been based in St. Louis and considering moving there, but it can go from busy to completely dead month by month. It’s hard for me to trust living there full time will be a smart move. 

[jtwalker]

Guys, this is a business.  There are last minute cancellations in any business.  There is lack of respect in any business. These things are unavoidable and not worth focusing on.

You won’t find a way to stop these things and putting up too many boundaries will just hurt your income.

the providers who do best recognize this is a business and run it as such.

[Jarrod_Uncut]

16 hours ago, jtwalker said:

Guys, this is a business.  There are last minute cancellations in any business.  There is lack of respect in any business. These things are unavoidable and not worth focusing on.

You won’t find a way to stop these things and putting up too many boundaries will just hurt your income.

the providers who do best recognize this is a business and run it as such.

Are you coming from an escort or client perspective? 
 

it is a biz but everyone has a right to do as they choose to run it. That’s the great thing about being an independent. You don’t HAVE to do anything that you don’t want. And you can set boundaries where there needs to be.

People thought I was crazy to start asking deposits. I’ve been doing so exclusively for past few months. Even though I can’t stop everything, it’s helped avoid a lot of things. If nothing else, gives me and the client assurance. 
 

And as usual, you can’t compare what other providers do. Nobody is alike. We all come from different places, different outlooks on life, different priorities, different levels of tolerances, different experiences, different needs, different upbringing, different goals, different backgrounds, different finances…

Need I say more? lol. 

[Midwest_Man]

I have a question for Jarrod and other traveling providers.  If you want the client to pay cancellation fees if they cancel do you pay the client a cancellation fee when you advertise that you're going to be in a city and set up appointments but then decide not to go to that city for whatever reason?   Upon scheduling the appointment the client may have passed up other plans, taken a day off work, arranged to travel to that city as well, etc. 

[cany10011]

On 7/6/2022 at 8:28 PM, Yoyotonodo said:

Very few escorts can survive without a day job. In big cities like NYC or LA, there are just too many escorts and not enough clients willing to pay. Many good ones ended up quitting because it is hard to survive being escort alone. There are a lot of costs to live in big city: rent, gym membership, transportation, food, phone and internet bill, advertising cost etc all going up to the roof and with cancellations, no show and faked clients, many escorts ended up in poverty. It is a cut throat, dangerous and emotional wreaking kind of job if one just relying on being an escort as a sole source of living. 

Also, the shelf life is probably not very long. The handful of escorts who are good with their finances and can endure the ravages of time, are the exception. 

[Yoyotonodo]

On 7/7/2022 at 11:44 PM, Jarrod_Uncut said:

Are you coming from an escort or client perspective? 
 

it is a biz but everyone has a right to do as they choose to run it. That’s the great thing about being an independent. You don’t HAVE to do anything that you don’t want. And you can set boundaries where there needs to be.

People thought I was crazy to start asking deposits. I’ve been doing so exclusively for past few months. Even though I can’t stop everything, it’s helped avoid a lot of things. If nothing else, gives me and the client assurance. 
 

And as usual, you can’t compare what other providers do. Nobody is alike. We all come from different places, different outlooks on life, different priorities, different levels of tolerances, different experiences, different needs, different upbringing, different goals, different backgrounds, different finances…

Need I say more? lol. 

I have started with taking deposits only and oh god the clients are 100000% better. Instead of seeing more clients who do not pay, haggle, no-show, cancelling... I am now seeing fewer but much higher quality clients. They paid deposit, showing you real phone number and established credibility before the meeting so when we meet it was a blast. I just tried this a week and my life quality is so much better now.

[+ FrankR]

2 hours ago, Yoyotonodo said:

I have started with taking deposits only and oh god the clients are 100000% better. Instead of seeing more clients who do not pay, haggle, no-show, cancelling... I am now seeing fewer but much higher quality clients. They paid deposit, showing you real phone number and established credibility before the meeting so when we meet it was a blast. I just tried this a week and my life quality is so much better now.

I am happy for you. One swallow does not a summer make - hope it is sustainable. Would you share a link to your rentmen profile?

[BabyBoomer]

10 hours ago, FrankR said:

Would you share a link to your rentmen profile?

My guess is he will NOT.

~Boomer~

 

[+ FrankR]

34 minutes ago, BabyBoomer said:

My guess is he will NOT.

~Boomer~

 

Looks like!

[italianboyph]

Canceling because something comes up is one thing, cause  this is life and shit happens. Some usually state they'll rebook, but if they do it multiple times at that point it's just all a game and you should just block them

[+ BenjaminNicholas]

On 7/9/2022 at 2:49 AM, Yoyotonodo said:

 I am now seeing fewer but much higher quality clients

This is the way.

It's not about quantity, but quality.  Lower numbers, higher rates, better experience for all involved.

It's not easy to make that jump, but when you do, it changes escort life drastically.