Sort of off the subject, but......
Recently I made an appointment with a local provider for sensual massage. I canceled a few hours before the appointed hour. Rather than receiving a terse reply or insult; which I have received a few times before, the provider texted back with a kind and thoughtful reply. He didn't confess to any aggravation or frustration, but generously said something like, "I'm so sorry you have to cancel and will miss meeting you. Please do not hesitate to re book should it work better for you in the future."
That sort of professional reply seems rare and was greatly appreciated. I cannot tell you how impressed I was with the thoughtfulness of that particular gentleman. He does not know me and I am not a regular client. But his words guaranteed that I will indeed try to book him again and provide a nice tip as a thank you, and an apology for bailing out on him.
Really, the guy's response just blew me away.