While ultimately it's all on him, you have to wonder whether you were ever actually "speaking"
to Jesse or was there a handler involved in some way.
This was why back in the day I used to make reservations on Southwest if possible. I know it wasn't a glamorous airline. But if the guy flaked, I could either use the ticket for someone else or get the money back. I don't think either is possible now as #1. I was told the FAA or TSA made them stop having transferable tickets between different people. #2. If you don't notify them of a cancellation before the flight, the ticket is lost.
Gman