I seem to be one of the fortunate ones with American Home Shield. I've used their service for many years on my house and a rental property. I, too, was concerned with their local trade providers with low Yelp ratings. However, they have serviced my pool, microwave, plumbing, washer, etc with virtually no issues. I hope the trend continues with me. I can also say, read the contract of what is covered as there is "fine print". The reps on the phone are spotty, you might get a good one but more times than not a rep that needs better training.