This is deviating slightly from the topic. I don’t agree that civility has disappeared but it is, in my opinion, most certainly in abeyance. And I miss it.
I hope that I am treating providers as I would want to be treated, which is to say with kindness, courtesy, respect, and, yes, civility. I believe that I deliver that but ultimately it will be up to the provider to decide if I accomplish that goal.
I hope more providers will chime in; I would love to know what they have to say on this topic.