Visitor bumped for regular clients?

[blackriver]

I was in a new city this week and booked a 2-hour evening session with a well-reviewed escort in that city. We confirmed at mid-day, but the escort contacted me an hour before our session to cancel because one of his regulars wanted to meet up. I was left speechless, but told the guy I was not interested in rescheduling.

 

Has anyone else been bumped before?

[blackriver]

I was in a new city this week and booked a 2-hour evening session with a well-reviewed escort in that city. We confirmed at mid-day, but the escort contacted me an hour before our session to cancel because one of his regulars wanted to meet up. I was left speechless, but told the guy I was not interested in rescheduling.

 

Has anyone else been bumped before?

[cany10011]

I’ve only had a traveling escort tell me that he had to cancel because someone else booked a longer appointment.

[+ Travis69]

I know I will be slammed for this but from a business stand point the escort did the smart thing. Always keep your regulars happy or they will go somewhere else. Now I think the escort should have made a bargain with you and lowered his rate if you rescheduled to a later time or another day to try and keep everyone happy.

[GTMike]

I know I will be slammed for this but from a business stand point the escort did the smart thing. Always keep your regulars happy or they will go somewhere else. Now I think the escort should have made a bargain with you and lowered his rate if you rescheduled to a later time or another day to try and keep everyone happy.

Depending on a few more details to have a fuller understanding of what was discussed between the escort and the "new client" and the escort and the "regular", i actually tend to agree with you that from the escort's perspective there are very good odds he did do the "smart" thing or at least what i would've reasonably expected to happen. And yeah i also agree with ya, that he should also have tried to "make good" somehow with the new client.

[MassageDrew]

For the most part masseurs/escorts would prioritize their regulars for the fact that they are regulars. They know them and know how much $$$ they’re getting. Tips in particular. They know what they want and what to expect. Not so much with new clients let alone someone from out of town.

[+ MasssageGuy]

For the most part masseurs/escorts would prioritize their regulars for the fact that they are regulars. They know them and know how much $$$ they’re getting. Tips in particular. They know what they want and what to expect. Not so much with new clients let alone someone from out of town.

An absolutely reasonable approach.

 

Marketing 101 teaches RFM. Recency, Frequency, and Monetary value of customers/clients. We value are regulars because they are recent, frequent, and provide a steady predicable (for the most part) revenue stream.

[BaronArtz]

An absolutely reasonable approach.

 

Marketing 101 teaches RFM. Recency, Frequency, and Monetary value of customers/clients. We value are regulars because they are recent, frequent, and provide a steady predicable (for the most part) revenue stream.

 

I agree. The escort made the right decision. He could have been smarter about it in his communication with the 'new' client though. Was it necessary to say to newbie client that he was bumped for a regular client? He could have said 'I'm coming down with the flu, I think'. That would have been less insulting.

[nsguy45]

I was in sales for years and was told before I even began that 80% of my business will come from 20% of my customer base.

[marylander1940]

I agree. The escort made the right decision. He could have been smarter about it in his communication with the 'new' client though. Was it necessary to say to newbie client that he was bumped for a regular client? He could have said 'I'm coming down with the flu, I think'. That would have been less insulting.

 

As if we need more flakiness in the online world.

 

I defend escorts (masseurs) on here 99% of the time, but in this case his actions were unethical. He should have told his regular, I can't do it right now but I'll be free in 2 hours.

Edited December 17, 2018 by marylander1940

[+ nycman]

I say he made a bad move...after all...today’s “newbie” might be tomorrow’s “regular”.

 

As a regular.....I understand my guy may already have other plans. No problem.

 

As a newbie, I wouldn’t have been offended if he asked if I had any other time open

because a regular just called. Nonetheless, if I didn’t t have other avaiablility, I’d expect

him to keep our original commitment. Otherwise, I’m sorry.....You’re a flake.

[+ oldNbusted]

I was in sales for years and was told before I even began that 80% of my business will come from 20% of my customer base.

 

 

There is even a name for it: Pareto Principle

[+ BenjaminNicholas]

There is even a name for it: Pareto Principle

 

Bingo.

 

And extra points for you posting the term: In business, it's an important one to remember.

 

It's very much how the airlines survive: 80% of their profits come from the 20% of premium-class (paid) passengers.

[mike carey]

Bingo.

 

And extra points for you posting the term: In business, it's an important one to remember.

 

It's very much how the airlines survive: 80% of their profits come from the 20% of premium-class (paid) passengers.

And at the risk of taking the airline analogy too far, legacy carriers (and others) that use this business model (rather than the low cost no-frills option) have varied approaches to how they treat the 20%. Some treat the 20% as a marketing option, seeing every steerage passenger as a potential pointy end customer should their circumstances change. Others show, how can I put this, less concern about those passengers.

[rvwnsd]

I know I will be slammed for this but from a business stand point the escort did the smart thing. Always keep your regulars happy or they will go somewhere else. Now I think the escort should have made a bargain with you and lowered his rate if you rescheduled to a later time or another day to try and keep everyone happy.

 

Actually, in the age of social media and forums like this one, bumping a confirmed appointment, regardless the line of business, is a very bad move. People talk and they post to forums and Facebook. It also leads to a slippery slope in terms of cancelling on "Existing Client 'A' because Existing Client 'C' wants to book an appointment." Now, the escort could (and should) have offered a modified version of what you suggested i.e. offered @blackriver a discount on a different date if he rescheduled but kept the appointment with @blackriver when he stated he could not reschedule.

An absolutely reasonable approach.

 

Marketing 101 teaches RFM. Recency, Frequency, and Monetary value of customers/clients. We value are regulars because they are recent, frequent, and provide a steady predicable (for the most part) revenue stream.

Client Service 101 teaches that you don't hurt a new client because that's one fewer potential regular client. If an escort told me that he was cancelling on someone else to see me I'd wonder when he would do the same to me and think twice before hiring him in the future. Additionally, in a business setting, the Marketing department would have a stroke if they learned that a sales rep blew off a new client because an existing client wanted to meet, assuming they marketed their great service. There's a saying - first impressions last.

 

I was in sales for years and was told before I even began that 80% of my business will come from 20% of my customer base.

How did that 20% become lasting customers and why? Was it because they liked being treated poorly before they proved themselves?

 

I say he made a bad move...after all...today’s “newbie” might be tomorrow’s “regular”....

That's right. Sure, @blackriver was visiting the escort's city. What a great way NOT to become his go-to every time he visits.

 

...As a regular.....I understand my guy may already have other plans. No problem....

Agree 100%. It also would assure me that the guy would not cancel on an appointment with me should another client come along.

 

...As a newbie, I wouldn’t have been offended if he asked if I had any other time open

because a regular just called. Nonetheless, if I didn’t t have other avaiablility, I’d expect

him to keep our original commitment. Otherwise, I’m sorry.....You’re a flake.

Again, agree 100%.

 

Having said all of that, had @blackriver not confirmed or sounded wishy-washy about actually meeting I'd find it reasonable for the escort to ask if they were still on and mention that a regular had contacted him for an appointment at the same time. That would give @blackriver a way out if he was not certain that he would be able to keep the commitment.

[MiamiLooker]

Can you imagine the replies from both escorts and non-escorts if the original post was that a client canceled an hour before the session and told the escort it was because he’d just booked the time with a hotter escort?

[thickornotatall]

I was bumped by a very well known escort as I was waiting for him to arrive...He was fighting with his boyfriend who threw his car keys down a sewer drain....No problem for me...big problem for him..I see he has moved back to Manhattan...this time alone.

[HotWhiteThirties]

Actually, in the age of social media and forums like this one, bumping a confirmed appointment, regardless the line of business, is a very bad move. People talk and they post to forums and Facebook. It also leads to a slippery slope in terms of cancelling on "Existing Client 'A' because Existing Client 'C' wants to book an appointment." Now, the escort could (and should) have offered a modified version of what you suggested i.e. offered @blackriver a discount on a different date if he rescheduled but kept the appointment with @blackriver when he stated he could not reschedule.

 

Client Service 101 teaches that you don't hurt a new client because that's one fewer potential regular client. If an escort told me that he was cancelling on someone else to see me I'd wonder when he would do the same to me and think twice before hiring him in the future. Additionally, in a business setting, the Marketing department would have a stroke if they learned that a sales rep blew off a new client because an existing client wanted to meet, assuming they marketed their great service. There's a saying - first impressions last.

 

 

How did that 20% become lasting customers and why? Was it because they liked being treated poorly before they proved themselves?

 

 

That's right. Sure, @blackriver was visiting the escort's city. What a great way NOT to become his go-to every time he visits.

 

 

Agree 100%. It also would assure me that the guy would not cancel on an appointment with me should another client come along.

 

 

Again, agree 100%.

 

Having said all of that, had @blackriver not confirmed or sounded wishy-washy about actually meeting I'd find it reasonable for the escort to ask if they were still on and mention that a regular had contacted him for an appointment at the same time. That would give @blackriver a way out if he was not certain that he would be able to keep the commitment.

 

Couldn’t have said it better! This is a reasonable analysis. The long range business person understands this. What might seem smart in the short term is not always the same as what is smart in the long term.

[rvwnsd]

Can you imagine the replies from both escorts and non-escorts if the original post was that a client canceled an hour before the session and told the escort it was because he’d just booked the time with a hotter escort?

 

O

M

G

!

!

 

To tell you the truth, I would say the client was wrong for cancelling on the escort.

 

I was bumped by a very well known escort as I was waiting for him to arrive...He was fighting with his boyfriend who threw his car keys down a sewer drain....No problem for me...big problem for him..I see he has moved back to Manhattan...this time alone.

 

Probably best that he cancelled, watery car keys notwithstanding. Guessing the energy would be not quite what you were looking for, unless you like that sort of thing.

[MassageAdam]

An absolutely reasonable approach.

 

Marketing 101 teaches RFM. Recency, Frequency, and Monetary value of customers/clients. We value are regulars because they are recent, frequent, and provide a steady predicable (for the most part) revenue stream.

So would it be reasonable for a client to dump a masseur last minute for one who might be visiting in town for a couple days? Is that reasonable? Would you defend that practice, or is it just ok for the masseur to dump a client?

[+ Travis69]

One client was on his way to an appointment. On his way, about 10 minutes away, he called the masseur he already had an appointment with and started asking questions and if he was available. The client didn't know he had dialed the wrong number. Guess he was checking all his options right up to knocking on the door.

[Gymowner]

To me it depends on when each client wants to see the escort. If I had a regular that I contacted and he said he had a customer at that time already... not a problem. I'm the one that got to him too late. Now.... I had an escort I saw regularly for a year. Same day and time each week. He told me many times he had someone new contact him for that time or even earlier in the day. He always told them he has a client lined up (me) and would try to see them later that evening. He wouldn't even see someone that morning since he said he wanted to be fresh and ready for me. Good business head on this studs shoulders... one of the reasons I saw him every week for a year.

[rvwnsd]

To me it depends on when each client wants to see the escort. If I had a regular that I contacted and he said he had a customer at that time already... not a problem. I'm the one that got to him too late. Now.... I had an escort I saw regularly for a year. Same day and time each week. He told me many times he had someone new contact him for that time or even earlier in the day. He always told them he has a client lined up (me) and would try to see them later that evening. He wouldn't even see someone that morning since he said he wanted to be fresh and ready for me. Good business head on this studs shoulders... one of the reasons I saw him every week for a year.

That's a completely different situation. You had what amounts to a standing appointment. If the escort tool another client at that time I'd say he cancelled on you.

[+ Pensant]

I was in a new city this week and booked a 2-hour evening session with a well-reviewed escort in that city. We confirmed at mid-day, but the escort contacted me an hour before our session to cancel because one of his regulars wanted to meet up. I was left speechless, but told the guy I was not interested in rescheduling.

 

Has anyone else been bumped before?

At least he was honest!