His massage hours were 11:00 to 9:00. He typically scheduled things at the top of the hour with an hour between appointments so that he could run a little longer and not rush the client out the door before the next appointment arrived. It isn't that he didn't make exceptions, but if he already had a 3:00 on his schedule and someone wanted a two hour appointment at noon, he would not be able to see another client. He also knew that he needed a little break between clients and if he was seeing three clients in a row with less than 30 minutes between them, he wasn't at his best for them.