Cancelling or Rescheduling

[Veryshyone]

I applaud you being concerned about your clients and believe you did the right thing. Interestingly, I was going to post my experiences this past week. Three separate occasions, one I scheduled a provider well in advance for me to come to him. Confirmed the day before and on the day of the appointment, he cancelled 4 hours before the appointment stating he could not host. The second, several texts with a provider, all was going well, he asked when do you want to scheduled, I responded in two weeks, he stopped responding. The third, a masseur, I texted with a generic question asking how much time he needed prior to booking, he never responded. All three of these providers were highly rated/recommended. From the client's perspective it is frustrating and my mind went to what is wrong with me? I won't bad mouth a provider that cancels and would appreciate your approach to reschedule. My experience, this week, scheduling or trying to has led me to rethink my desire to seek another provider. Again, your concern and protection of others is commendable. 

[+ PhileasFogg]

You did the right thing.  The guy who accused you of being flakey was expressing his insecurity (if only he knew how loudly) and should have been more gracious. 

[StarQualityLuke]

34 minutes ago, Veryshyone said:

I applaud you being concerned about your clients and believe you did the right thing. Interestingly, I was going to post my experiences this past week. Three separate occasions, one I scheduled a provider well in advance for me to come to him. Confirmed the day before and on the day of the appointment, he cancelled 4 hours before the appointment stating he could not host. The second, several texts with a provider, all was going well, he asked when do you want to scheduled, I responded in two weeks, he stopped responding. The third, a masseur, I texted with a generic question asking how much time he needed prior to booking, he never responded. All three of these providers were highly rated/recommended. From the client's perspective it is frustrating and my mind went to what is wrong with me? I won't bad mouth a provider that cancels and would appreciate your approach to reschedule. My experience, this week, scheduling or trying to has led me to rethink my desire to seek another provider. Again, your concern and protection of others is commendable. 

Thank you.. 

However, don't let these other guys ruin it for you, because there are good ones out there, like me, that care.  You just never know what's going on in someone's life, they could have had some emergency or something you just don't know ....things do happen in life. 

But I also know in this business, there's a lot of fakes and flakes. 

 

When I have to cancel or reschedule, I have to have an absolutely good reason that's just my policy for myself.  😁

Even when someone inquires, if I'm not available, the first thing I ask if you have any other availability.

 

Dont give up! 

[StarQualityLuke]

26 minutes ago, PhileasFogg said:

You did the right thing.  The guy who accused you of being flakey was expressing his insecurity (if only he knew how loudly) and should have been more gracious. 

Thanks. 

I did try to talk him down "off the ledge,"  so to speak, but he just wasn't hearing it, and there just comes a time where you just have to throw your hands up and say I'm sorry.  I'm sorry that I was sick.   I'm sorry that I disappointed you. 🙃

 

One thing that I think a lot of people don't understand, and this has happened to me too, or a clients cancelled me at a moment's notice that it can't happen on the other side too.

Things in life just happen.. 

[StarQualityLuke]

6 hours ago, viewing ownly said:

I concur with the masses that you should look after your health and not risk getting clients sick. However, in the case of this guy who made a snarky remark to you for cancelling on him, you mentioned that you'd cancelled on him once before. It makes complete sense that this guy is upset if you'd never seen him at all, going 0 for 2 with his attempts at seeing you. 

The best thing you should've done was simply brush off his venting by ignoring him (and get healthy). I saw a guy who subsequently cancelled on me twice with my future hiring attempts. The hint was taken!

Thank you. 

Live and Learn... 

But I came on here to just see what people's opinions were about the situation, and I thank you all , not that you were on my side, but you actually understood where I was coming from in relation to being sick and in relation to knowing what his health matters are and looking out for him. 

I don't want to take someone's money if I cannot do the job 110 %.

And I totally empathize and understand how disappointed he was.  But there was no need for the attack on his end.   I'm pretty sure other guys would have probably told him off, but I did not do that. That would just make matters worse and wouldn't solve anything. 

 

.

Edited Friday at 11:30 AM by StarQualityLuke

[StarQualityLuke]

21 hours ago, viewing ownly said:

I concur with the masses that you should look after your health and not risk getting clients sick. However, in the case of this guy who made a snarky remark to you for cancelling on him, you mentioned that you'd cancelled on him once before. It makes complete sense that this guy is upset if you'd never seen him at all, going 0 for 2 with his attempts at seeing you. 

The best thing you should've done was simply brush off his venting by ignoring him (and get healthy). I saw a guy who subsequently cancelled on me twice with my future hiring attempts. The hint was taken!

Yeah, my intention was definitely not to cancel, but the congestion that I was dealing with this cold, had other plans.  So as I stated, I reached out to the client and he threw a fit... 

It's one of those times where you say "damned if I do damned if I don't. " 😮

 

 

Edited Saturday at 02:15 AM by StarQualityLuke

[Wings246]

On 2/19/2026 at 12:39 PM, StarQualityLuke said:

he thought it was all about him, and because he was old, or he doesn't look very good, or he's unhealthy that I am flaking on him, and I'm not clearly I'm not.   Those were his words.

His reaction is purely irrational, to say the very least.  If any of his assumptions/accusations were true, you wouldn't have offered to re-schedule; you would've simply blocked/ghosted him for good.  You did absolutely nothing wrong and you shouldn't waste your time and energy on contemplating his personal insecurities.

BTW, I took a look at your RM profile...... and OMFG...... I was stunned by your pics.  It's too bad that you're nowhere near my area.  Otherwise, I would've contacted you immediately...... 🤭

[StarQualityLuke]

1 hour ago, Wings246 said:

His reaction is purely irrational, to say the very least.  If any of his assumptions/accusations were true, you wouldn't have offered to re-schedule; you would've simply blocked/ghosted him for good.  You did absolutely nothing wrong and you shouldn't waste your time and energy on contemplating his personal insecurities.

BTW, I took a look at your RM profile...... and OMFG...... I was stunned by your pics.  It's too bad that you're nowhere near my area.  Otherwise, I would've contacted you immediately...... 🤭

Thank you.. 

You are very kind to say that.  You arer right as others have said the same....I wasted too much time" trying" , but when you're self- employed, you know, you've really got to work every angle with your bread and butter you know?  Sorta Speak. 

Exactly my point to him... If I wanted nothing to do with him or I didn't want the appointment, I would never have offered to reschedule or the discount. 🙃

 

[StarQualityLuke]

Hey Guys‼️

I just wanted to give you an update on the situation.   Remember, I said earlier to someone, or I might have just said it in a comment, I'm sure he will reach right back out... Well, he unblocked me and below is the attachment of what he said.   I only called him one time, and I left a voicemail, but this was before he blocked me, and he received what I said, but now he's saying this. 

 

I'm ok, I'm not going to respond to him. It's not worth it to me.