I agree, that a few negative, or lower rated reviews mean the provider is human. Hey, we don't get along with everyone, right? But I'd hardly say RM's reviews are trash. That wouldn't explain the hundreds of one or two star reviews I've see, and I look at RM a lot. Reviews are just one part of the vetting process. The others are how well the provider responds to emails or texts, reviews on this site, RM ad is well written and detailed, photos seem current. Lots of things go into hiring.