I stayed at the Sheraton Gateway in LA a couple weeks ago. Very comfortable - check-in was a horrible experience though. I had reserved three nights. Starwood got the reservation wrong so we got there and the hotel wasn't expecting us until the next day. The night manager actually said it wasn't their problem. Starwood is a different company and we can't be held responsible for the mistakes of another company. I was thinking, "I can't believe I'm being spoken to this way in a four-star hotel." I said,"Why don't I just pay for an extra night?" They said well sure we can do that. After I checked out, I gave the front office manager an earful. He agreed. He comped the night I had paid for and gave me 40,000 Starwood points.