Doctors are different now. Maybe they teach communication skills in medical school. Or maybe healthcare institutions realized that they had to humanize doctors. By and large, doctors these days are friendly approachable people that are a pleasure to deal with. My first job after I got out of the military was as an orderly in a VA hospital. There was something extremely dehumanizing about medical education back then. The residents and attending physicians were complete bastards. They were like that to the patients, to staff, everyone. The process hadn't worked yet on the medical students and they were nice normal people. But you could witness the transformation from normal person into flaming asshole with no social skills as they proceeded through their training.