Actually, it’s pretty easy to respond to without turning people off or coming across too defensive. I’ve seen quite a few providers do it well, usually the ones that are being honest and providing good service. I thought Jacob’s last response was closer, but if you need help, see how any good business responds to the occasional disgruntled customer (or sometimes jealous competition masquerading as one).
“Hey guys, just wanted to put out there that I actually don’t use meth. I put PNP, because I allow my clients to use. Sorry for the confusion, but I’ll clarify what I mean in my profile.
To the poster, I’m sorry I didn’t provide you with the experience you were looking for, I do try to provide the best for anyone willing to take the time, energy, and resources to book me, but I’m not perfect. If there was some specific feedback you had to help me improve, please message me, I’m always open to it! I do sometimes pass on dates that I don’t feel comfortable with, only because I know neither of us would be happy with that experience. Please don’t take it personally if this was the case, I meant no disrespect by declining your generous offer.
Just wanted to make sure you guys didn’t think I was a meth addict. Have a great day!”
see. Easy. Hopefully Jacob meant what he said about trying to learn how to deal with this type of situation. If so, I applaud him for actually trying to learn rather than smear. FYI, the kind of provider that had the above response is one I would hire, as it flags professionalism and signals that clients are safe with them (they aren’t crazy or likely to try to use some of the tactics that some providers use to silence bad reviews, such as a smear campaign or extortion/blackmail.