Trouble since Microsoft Fall update

[+ Archer]

Hopefully, some super technology guy (or gal) can help me with this. I've tried the suggestions from the CNET discussion group without success, so I thought someone here might be able to help.

 

Ever since the Microsoft Fall update installed, I have had a problem with my laptop suddenly turning off. It doesn't go through a regular shutdown. It just shuts off, then reboots. The reboot takes almost 10 minutes. I bought this laptop new last December. At first, the shutdown seemed random; then I realized that it's happening every Thursday and Sunday at 8AM. If I start up after 8AM, no problems. This is just goofy. Does anyone have an idea how to correct this?

 

Thanks,

Archer

[+ Archer]

Now the laptop is shutting off and rebooting 1/2 hour after I turn it on everyday. Does anyone have an idea what to do to correct this?

[+ deej]

That almost sounds like a CPU overheating problem. Most modern CPUs automatically turn the machine off if the CPU overheats (such as when the CPU cooling fan fails).

 

There are commonly reported situations where a computer goes into perpetual reboot mode but that doesn't sound like your situation.

[rvwnsd]

At this point, you should back up your data to a cloud drive and take it into the shop for a diagnostic checkup.

[+ deej]

At this point, you should back up your data to a cloud drive and take it into the shop for a diagnostic checkup.

Yep. Off to the Geek Squad. You might get a cute one.

[+ Archer]

All of my files are backed up daily, so no worries there. The cooling fan is working and I vacuum the intake and outlet once a week. Ok off to the Geek Squad. Thanks for the help.