This is somewhat of a shady industry for both the providers and the customers. Sometimes customers do shady shit to providers like doing chargebacks or reporting charges as fraud which leaves the providers with no compensation and no way of defending themselves. Sometimes providers do shady shit to customers such as extorting their customers for money after services provided or not following through with agreed services. If you want to protect yourselves then apply some safety measures like using a burner phone or phone number (google voice or some other voip service), never send pictures of yourself and never allow yourself to be recorded, never use your real name or real last name, etc. I have had experience with these guys and I can say from my experience that they’re both professional. They are latin though so they may react in a very latin way when they’re fucked with (i’m latin myself so I can say that), which is to say they may be somewhat aggressive or emotional/hot headed in their initial response which may cause them to not actually think carefully when they’re handling tricky situations. It’s a cultural difference that leads to situations like these. Not excusing it but trying to explain it given that I understand their culture.