I volunteered on a child abuse prevention hotline from 1977 to 1982.
Use active listening on a call like that.
Example: it sounds like you are really upset.
Let him vent. And then say I have another call on the line.
I wouldn't say that to an abuser or a relative of an abuser though.
Anna Netrebko and Placido Demingo in Verdi's "Macbeth" is not completely sold out, but will be soon.
Three performance starting September 15.
Metropolitan Opera, New York City