It's certainly damning if true, but it also wouldn't be the first time someone has tried to trash a provider. Without some way to confirm, the man deserves the benefit of the doubt, IMHO.
Complimentary fisting or what is in the Mystery Box!
Seriously, though, you have to give him props for detail. What I don't see are the payment methods he accepts.
I might have to bring an extra checkbook, for example.