I recently used Uber. I initially called a Taxi company to get to the airport, didn't want to park in long term parking. I first called the day before, seeing if I could schedule a specific pickup time, they said no. I called the day of the flight, really early in the morning (I like to arrive early), explained to the dispatcher I had to be at the airport at a very specific time. They said no problem we will dispatch someone to your residence right now. 1 hour.. no taxi.. 2 hours no taxi. now im panicking as the flight deadline is approaching.. granted I still had about 3 hours to go.. no taxi after 3 hours..so I downloaded uber, set it up, and boom had a driver within 30 minutes. Got to the airport, gave the driver a very nice tip and headed on through the horrible check in and security checkpoint.. which took over an hour in itself and barely made my flight.
While I was sitting at the gate, I got a call from the Taxi dispatcher, wanting to know were I was, that the driver was waiting for me outside. I apologized for not calling them to cancel the dispatch,(not really sorry, i was pissed.. but im polite:p) Told them i was at the airport already, No i didn't go with another taxi company, i went with uber. on there is nothing you can do or offer to make it up to me. I was very disatisifed with the taxi company, i would not be ever using them in the future, and would be recommending uber to everyone.