AZDR says it best:
yes, a primary reason for this forum is to exchange experiences and opinions about providers.......however, those experiences can vary from client to client.....longtime trusty clients may receive different "services" than an unknown first-timer.......rates may vary, too......I know you've been around here a long time, but direct communication with a provider, in a professional, honest, and to-the-point way, is usually the best method to get these answers......