For what it's worth, I'm siding with romanhayes here. I seriously don't think he means to degrade anyone with the crude way he and another poster referred to heavier people. Obviously he should be more careful to avoid hurting peoples' feelings, whether he has contempt or not, both for reasons of compassion and, in this case, to encourage business. Nonetheless, from the entirety of his comments, he really seems to be a decent guy.