There is really no help he needs. Brady is just not the most responsive masseur for initial appointment bookings - it is hard for someone in massage and wellness business to possess the level of skillset that Brady has and also be a good businessman at the same time, so the poor communication for a first time appointment booking is common than you might realize. I second everything that @azdr0710 said about Brady. Rest assured that once you have your first appointment with him, additional bookings will become much easier as you would be a repeat client.