Flash Player

[TruthBTold]

Not sure if this is the best place to ask this but I have been having a hard time downloading Adobe Flash Player 10.3 and wondered if anyone else did? Do you have any place you could recommend that can troubleshoot downloading it or are you aware of some common troubles people have been having and the solutions. Thanks.

[gcursor]

question

 

Mac o/s?

 

 

 

Not sure if this is the best place to ask this but I have been having a hard time downloading Adobe Flash Player 10.3 and wondered if anyone else did? Do you have any place you could recommend that can troubleshoot downloading it or are you aware of some common troubles people have been having and the solutions. Thanks.

[corndog]

You might get more help if you (briefly) describe the trouble you're having.

[joeyboy107]

My trouble with it is that I try to download it and it keeps telling me I haven't. It's odd.

[+ deej]

http://tinyurl.com/66c8rjx

 

Based on your description, and not knowing what operating system you're using, I'd guess your operator ID doesn't have security rights to download/execute. The download fails so the execute step tells you there's nothing to execute.

 

An over-zealous virus scanner can cause the same kind of problem.

[Guest Rich.]

To summarise, Deej:

 

Enter Administrator Password.

 

Richard

[TruthBTold]

Unfortunately, I am basically computer illiterate so you have to pardon the below. I am using Windows Internet Explorer and Vista. To begin to try to download the newest version of Flash Player I first turn off my McAfee firewall and real time scanner. I then enter the main Adobe site and click the “Download Now” of the Adobe Flash Player 10.3.181.23. A pop-up from Internet Explorer appears and asks if I want to give permission to download the flash player and I click on “yes”. The Internet Explorer Add-on Installer then asks if I want to install Adobe DLM from Adobe and I say that I do want to install it. A pop-up appears telling me that Flash Player 10.3 (not sure if that is the same as 10.3.181.23) is installing. As the installation is occurring another pop-up appears and asks if I agree with the terms of Flash Player, which of course I do. The Flash Player download finishes and then asks me to close the Download Manager. I then check my Control Panel and the Adobe Flash Player 10 ActiveX is listed as a program. I turn my security systems back on. Then when I try to open a video, say from Youtube, the video window says that it won’t play until I have upgraded to the newest version of Adobe - which I thought I just did. Any ideas about what I am doing wrong or if there is something on my computer that would be blocking the download? Any help is greatly appreciated and, of course, if you need any more info just let me know. I think others are having the same problem.

[gcursor]

a recommendation

 

and here we go...

 

I think you should un-install ADOBE Flash Player then re-install. I am putting a link to an article that should help you do this:

 

http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=56115

 

You want the part under the heading titled: Please follow these steps to upgrade to the most recent version of Adobe's Flash Player:

 

Let me know how that turns out for you and if I can be of any further assistance.

Gcursor

 

Unfortunately, I am basically computer illiterate so you

have to pardon the below. I am using Windows Internet Explorer and Vista. To begin to try to download the newest version of Flash Player I first turn off my McAfee firewall and real time scanner. I then enter the main Adobe site and click the “Download Now” of the Adobe Flash Player 10.3.181.23. A pop-up from Internet Explorer appears and asks if I want to give permission to download the flash player and I click on “yes”. The Internet Explorer Add-on Installer then asks if I want to install Adobe DLM from Adobe and I say that I do want to install it. A pop-up appears telling me that Flash Player 10.3 (not sure if that is the same as 10.3.181.23) is installing. As the installation is occurring another pop-up appears and asks if I agree with the terms of Flash Player, which of course I do. The Flash Player download finishes and then asks me to close the Download Manager. I then check my Control Panel and the Adobe Flash Player 10 ActiveX is listed as a program. I turn my security systems back on. Then when I try to open a video, say from Youtube, the video window says that it won’t play until I have upgraded to the newest version of Adobe - which I thought I just did. Any ideas about what I am doing wrong or if there is something on my computer that would be blocking the download? Any help is greatly appreciated and, of course, if you need any more info just let me know. I think others are having the same problem.

[+ deej]

Not much in this changes what I said before.

 

But I'm curious, if video doesn't play after you "turn security systems back on", have you confirmed it plays properly BEFORE you turn them back on? That would paint a big bullseye on MacAffee.

 

In general practice, you should NEVER have to turn off system security to download/install something. That completely defeats the purpose of security in the first place. However, Vista made it mighty damn hard to deal with this stuff.

 

Did you "Run As Administator" on the install?

[TruthBTold]

I am not sure exactly what happened. I started to follow the google instructions you provided. Then I thought that I would see about the IE privacy settings. I clicked on the IE tools settings, then the privacy tab. The privacy setting was on "medium." I shifted it to "low" and the Flash Player installation completed itself. I then went to You Tube and the videos started playing. I am not sure if the new privacy setting puts my computer at risk. As a matter of fact, when I play a video a pop-up comes up that says something like "s.ytimg.com is asking to store information on your computer." It then allows me to deny access. I don't mind the extra step if it lets me play videos. So, thanks for pointing me in the right direction. If you think I should change back to what I had and continue with the google instructions let me know.

[gcursor]

answer

 

I might switch the privacy settings back to MEDIUM and see if you can still play videos. If you can then I would leave it on MEDIUM.

 

The s.ytimg.com is a server used in conjunction with YouTube videos being served up. Let us know.

Gcursor

 

I am not sure exactly what happened. I started to follow the google instructions you provided. Then I thought that I would see about the IE privacy settings. I clicked on the IE tools settings, then the privacy tab. The privacy setting was on "medium." I shifted it to "low" and the Flash Player installation completed itself. I then went to You Tube and the videos started playing. I am not sure if the new privacy setting puts my computer at risk. As a matter of fact, when I play a video a pop-up comes up that says something like "s.ytimg.com is asking to store information on your computer." It then allows me to deny access. I don't mind the extra step if it lets me play videos. So, thanks for pointing me in the right direction. If you think I should change back to what I had and continue with the google instructions let me know.

[gcursor]

I'm in love

 

Man..I've never heard anybody say "geek" so sexy. You know how to say all the right words Deej..that's for sure.

Gcursor

 

Not much in this changes what I said before.

 

But I'm curious, if video doesn't play after you "turn security systems back on", have you confirmed it plays properly BEFORE you turn them back on? That would paint a big bullseye on MacAffee.

 

In general practice, you should NEVER have to turn off system security to download/install something. That completely defeats the purpose of security in the first place. However, Vista made it mighty damn hard to deal with this stuff.

 

Did you "Run As Administator" on the install?

[Guest Rich.]

Gcursor, the last time I set it to medium, my souffle collapsed. :o

 

Just saying...

 

Richard

[TruthBTold]

Well, I switched it back to Medium and the videos still played. The s.ytmg.com pop-up still comes up to be denied. If things change I'll let you know. Maybe my computer was just punishing me for a little while.

[Phlmuscle]

I have the same operating system as you, and I updated Adobe Flash Player yesterday. At the end it told me to restart my computer for it to work, Did you do that?

[TruthBTold]

No, it did not ask me to restart it. It just downloaded and then I went to see if a video would play. As you see, I am not exactly talented when computers go. I am still probably a geek but just not a computer one.