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Posted

Hello. Provider here (ThiagoSF).

I want to add some context here, since I actually know them outside of this forum. I’ve known both of them for years. 
We’re all Brazilian, and we even lived together in the past.

I know their character and their general way of dealing with people, and based on my personal experience, I’ve never known them to be dishonest, predatory, or intentionally threatening.

That said, I do think the communication in the situation was handled very poorly. The tone of the messages, specially coming months later, reads as agressive and understandably made people uncomfortable.

I don’t believe there was malicious intent, but I do believe the communication style was a serious misstep. Two things can be true at the same time: someone can have gold character and still handle a situation badly.

Hopefully this can be taken as a feedback.

 

Posted

Oh c'mon. They have a long good reputation as evidenced by their many positive reviews and the non-existence of any complaints or hints of shady behavior.

Someone screwed them, and they made a mistake identifying the wrong person... for which they've now apologized.

Move on.

I haven't even met these guys (yet), but maybe I'm untroubled by this because I've never had the pleasure of meeting guys as perfect as you all!

Posted

One of the good reasons this forum exists is to spotlight situations like this one. If you're untroubled by their behavior, that's great. If you would rather not have something like this happen to you, then you've been warned and can look at the many other providers out there. 

I am glad to know this story and find it informative and useful.

Posted (edited)

Worst case: They mistaken me for someone else who screwed them, send me a pissed-off note, then realize their mistake, and apologize. 

Consider myself warned. They aren't perfect and might make a (rare) mistake. 

Yes, this forum is great to warn people of shady behavior, of which there's plenty out there, but this is hardly that, especially when they have a pretty stellar reputation. 

I felt they were getting unfairly railroaded here by some, hence my speaking up.

Regardless, to each his own!

 

Edited by jeffla
Posted
On 2/10/2026 at 9:13 AM, Pierofj said:

Update to what happened. Froy reached out to me and confirmed that he was mistaken and apologized for his previous messages. He confirmed he was able to resolve it with the correct person and apologized for involving me. 
 

I said thanks and said I was glad he was able to resolve it. Thanks for the advice you guys.

I'm glad the situation resolved itself. I think, given that they handled the initial communication so poorly, they should've offered you a discounted session or some other gesture of that nature. Out of goodwill and to restore confidence in their services on your part.

I agree it's no reason to blacklist the providers though. Not from this one instance. But they should definitely have tried to make it right beyond just an apology. My two cents as an independent contractor in years past in an, admittedly, very different field. :D

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