I have to say that I have been seeing Ryan West in NYC almost every month for the past 5 years, and have never once had a negative experience, or heard of him doing such a thing. In that 5 years I think only once has he called me and asked me if it would be possible to reschedule and I was happy to to be able to do that for him, as I work freelance myself.
Also, as far as "little conversation"-many people I know like to relax in a massage and not converse, and Ryan is an excellent masseur who concentrates on the job. I have read several posts from people on here who hate chatty masseurs and complain they talk too much. He has also never shorted me on time. Just putting this out there for balance-throwing him "off your list" and "never hiring him" may be jumping to unfair conclusions.