Rentboy support

[Steven_Draker]

What has been your experience with Rentboy support? Good, bad, neutral?

 

[Kevin Slater]

What has been your experience with Rentboy support? Good, bad, neutral?[/color]

 

Very good. Of course I can just pop into the office, need be, as they are just two blocks from me.

 

I often approach them with minor nits about the site, not just issues pertaining to my ad or my account, and they are very receptive.

 

Kevin Slater

[Steven_Draker]

Interesting, Kevin. Who did you speak with: Alex, Bryce, ...?

[Kevin Slater]

Interesting, Kevin. With whom did you speak to: Alex, Bryce, ...?[/color]

 

I tend to go to Alex if I just need to pay for my ad, Clint for account issues, and Sean for site issues. But I'm sure they'll all shepherd a query in the right direction.

 

Kevin Slater

[rickp]

I've always spoken with Clint by either phone or email and he's been exceptionally helpful. Rentboy has stellar customer customer service all around.

[Mark Gordon]

Lately, I've found them apt to misread or completely ignore my emails. Not impressed.

[Steven_Draker]

Lately, I've found them apt to misread or completely ignore my emails. Not impressed.

 

I'm not impressed either.

 

The Rentboy crew in New York is not only incompetent, but also shows a lot of attitude ... not in a good way.

 

If they don't change the way they treat people and just do their work correctly, they'll lose customers.

[Kevin Slater]

I suspect the attitude they give is a mirror of what they receive.

 

Kevin Slater

[Juan Vancouver]

What has been your experience with Rentboy support? Good, bad, neutral?[/color]

 

 

For the longest time I suffered whenever I had to contact them. They were outright rude, uninterested in keeping clients and didn't help in any way. I have to say, though, that for the last six months or so they have done a 180 degree change and now they are polite, friendly and always helpful.

 

It's such a refreshing thing to see such a change for the better!

[Steven_Draker]

I have to experience that 180 degree change yet.

 

At this point each and every of my travel ads go online with the wrong headline and the wrong ad copy ... for several days. Sorry to say, but they're not doing a good job.

 

When confronted on the phone, they deny the mistake. Repeatedly ...

[Juan Vancouver]

I have to experience that 180 degree change yet.

 

At this point each and every of my travel ad go online with the wrong headline and the wrong ad copy ... for several days. Sorry to say, but they're not doing a good job.[/color]

 

I hear you brother. And they seem to not understand that a day with the wrong ad costs us money. And it's my understanding that they are or were all escorts! You'd imagine they would remember how urgent a correct ad is.

 

Anyway, hope you do get to experience the 180, at least when it comes to the customer service. It has made my days way easier.