Our Call Volume Has Increased...

[+ Lucky]

No doubt you have heard that line if you had tried to call a big company during the pandemic. I am not so sure that the volume of calls is higher, but the number of employees answering them is lower. Calling now can be a real challenge if you want to speak to a person. Consumer Reports makes it impossible. I was shunted around to so many extensions and never did get a human. Calling my health insurance company resulted in many press "this" and press "that", but I finally did get a person, and she kept me on hold forever. Finally she said she had fixed my problem, but I later learned that she had not. So I had to call all over again and it was sent for review, which did nothing so I have to appeal.

Thankfully I can whip off a good legal letter. That's what i did with Consumer Reports and they did what I wanted but insisted on charging me four dollars! Yet so many people cannot put together a succinct legal letter. Those trying for unemployment have been hit with impossible phone situations. I know there is or once was a site called getahuman that told where to call to skip the buttons and go right to the person, but it rarely worked for me and I gave up on it. Anyone here have any ideas? Any success stories?