I am one of those people that @BenjaminNicholas refers to re: not reading the ToS - the third time I used BCC I was in a rush to book a trip to India for my friend getting married in mid-Feb 2020 (I found out mid-Jan). I was in a layover in CDG when things started getting shut down - and never got to attend the wedding, but obviously wanted to get some money back. It took a while to get something back - I got an offer for a credit or a check sent to me more than 18 months later, but at the least I got something. I wouldn't necessarily fault them for it since it was an extraordinary situation they were in and probably were not prepared to handle all the cancellations. At the end of the day, I'd still use 'em, but not till I feel safe traveling internationally again.