Hello I just signed up here after lurking for quite a while. I have done a lot of research based on your recommendations and really appreciate the quality of feedback that I found here. I signed up last night after a frustrating experience. For the first time ever I was late for an appointment. I got the times mixed up, so it was my fault, 100%. I arrived 15 minutes after we were supposed to start. The masseur was pretty miffed because the guy before me didnt show, so he thought he had 2 no shows in a row. He said this is why he didn't like to run discounts, because it attracted flakes. My question for you is this: shouldn't the massage have lasted the remainder of the hour that I had scheduled? We had almost a full 40 minutes once getting started. The massage went about 25 minutes, and it was done.