NYCOperaQueen

Please trust that we are already doing our best to make our spa better. We pay attention to every positive and negative review from our customers, and we make improvements based on the feedback. However, we have our own standards for deciding whether or not to terminate an employee.
You mentioned your issue was not resolved and asked me to fire Adem. My answer is: I will not fire Adem, because many other customers appreciate and enjoy his service. Another reason is that the complaint you provided about your experience with him was vague and unclear.
If you are very dissatisfied with that particular session, we are willing to offer you a refund. If you don’t feel comfortable seeing him again, you are welcome to choose another therapist or visit a different spa.
Most of our staff here are young people in their early 20s, and it’s natural for young people to make mistakes. I hope everyone can be more understanding and patient with them. Especially during this difficult time, they truly need this job.
As you may have noticed, there have been changes in our schedule, and for those employees who have seriously crossed the line, we have taken termination measures as well.

Moses does a fair amount of stretching and I’m sure would do more if requested:
 
https://rentmasseur.com/MosesM
 
Richard 

I like the setup at Superman Spa in Chelsea best for a table shower and body scrub.  The body scrub takes place in the same room as the massage which is not always the case elsewhere.  I can't recommend a body (sc)rubber there as I haven't been there since pre-COVID.
Richard
 
 

I like the setup at Superman Spa in Chelsea best for a table shower and body scrub.  The body scrub takes place in the same room as the massage which is not always the case elsewhere.  I can't recommend a body (sc)rubber there as I haven't been there since pre-COVID.
Richard