Didn't mind the roughness of the place so much, but customer service is terrible (call ahead, stop in advance to reserve, show up cold--it's all the same; you wait as long as they need you to and get whoever happens to be available.) The first time I had a woefully out-of-shape guy who, however, managed a decent blend of therapeutic and sensual, with extra included. The second time was a much hotter guy, but who negotiated a tip before he was finished; a really shit maneuver.