That's exactly the point, you CHOOSE who YOU choose for whatever reason. You can only control what YOU do, not what others do. If the provider is willing to forgo making his fee, thats HIS business, not yours. If he chooses to pass over prospective clients because they dont appeal to him, thats his right, like it or not.... He has no obligation to service you, eventhough doing so might seem socially prudent. He also has no obligation to be polite, providers owe you nothing unless some "contract" is actually reached. ..... If you dont appreciate how you are being treated , just move along, instead of complaining about it... That makes YOU the bigger person.