Hi Reggie,
Shawn here (MidwestBodywork) — thank you for taking the time to share your feedback. I’m sorry you had a negative experience, but I did not provide any massage services in January or February of this year. I have no record of an appointment or interaction with you during that time.
I take all feedback seriously and would appreciate it if you could reach out directly with more details (such as the date or booking reference) so I can look into this right away. I’m happy to make things right if there’s been any misunderstanding.
I truly love massage and am deeply committed to making sure every client feels relaxed, cared for, and leaves with a great experience.
Thank you,
Shawn