Since when do you have to look sick to be sick? I don't get this. How is it unprofessional to come out to the reception area and explain his issue to the customer? If I were Cody, I would have had a receptionist handle the explanation, and never made face-to-face contact with the customer. Who needs a selfish, unreasonable customer complaining about a cancelled appointment when you're not feeling good? Anyone can get a last-minute illness. My God, I've had food poisoning so many times in NYC. I can assure you, it didn't show on my face, but the stench from my soiled underwear was awful. I find this "DON'T BOOK" post pretty offensive, and unnecessary. The guy was nice enough to greet you and explain. He doesn't deserve a hissy fit.
