Isn't that's just how USP works...? The exact situation happened to me once, except for the fact that I really did lose my package. I ordered a fridge for my mom's new house. Can you imagine how mad I was? I purchased it, got it delivered to my doorstep, and then I lost it just because I was a few minutes late to open the door! After this, I tried to track my package. down, but I had no luck. Now, here's the thing, I used to live in a rather bad neighborhood. The people got their stuffs stolen all the time, so nobody really bothered... And USP sent me no compensating fee.