Sorry you had to experience this BS! I have posted about this in several threads before, not necessarily with Alven, but others, and at other spas as well. It really infuriates me, there is NO excuse for doing this once a massage has started in my opinion, as it completely ruins the mood, relaxation, and means the masseur is not really into providing for YOU, only interested in upselling to make more money for himself. The management should be told off as well. And I'm with you, I haven't gone back to guys who have done that to me, and if I told management and they shrug their shoulders, I don't go back to that spa either, sorry, done.